Date effective: 8 May 2018 (view past versions)
ProZ.com commits to subject to the Privacy Shields' principles all personal data received by ProZ.com in the U.S. from European Union member countries and Switzerland in reliance on the respective Privacy Shield framework.
ProZ.com is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with regard to the Privacy Shield Frameworks.
Some ProZ.com services may contain links to other websites. Other than TM-Town.com, ProZ.com is not responsible for the information practices or the content of such other websites. If you submit personal information to any of those sites, your information is governed by their privacy policies. Users are encouraged to review the privacy policies of other websites to understand their information practices.
Information ProZ.com collects, and how it is used
Information submitted by users
Some ProZ.com services require registration. In order to register with ProZ.com, a user must provide a valid email address, a user name, and a password. Registered users have the option to provide various other personal information, such as contact details, tax ID, and professional qualifications, for display in a profile page and elsewhere on ProZ.com. All of this information is optional and can be modified by the individual at any time. ProZ.com may combine individuals' profile information with information from other ProZ.com services or third parties in order to provide users with a better experience and to improve the quality of ProZ.com services.
Some ProZ.com services, such as job postings, do not require registration, but still require the user to submit contact information. This information can be hidden from public view, but may be used by ProZ.com or its agents to contact the job poster in the event of a dispute or other problem.
ProZ.com provides a number of other services to help individuals and companies connect and collaborate with one another, such as forums, member directory, the KudoZ term help network, article knowledge base, etc. which are publicly accessible. Any personal information a user chooses to post to such a service may be read, collected, or used by others who access these services, and may be used to send them unsolicited messages.
ProZ.com acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected] If requested to remove data, we will respond within a reasonable timeframe.
In some cases for forums, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
When a product or service is purchased from ProZ.com, credit card or other payment account information is requested. ProZ.com encrypts this sensitive information using secure socket layer technology (SSL). ProZ.com may store this information, in which case it will be maintained in encrypted form on secure servers.
ProZ.com takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where personal data is stored.
Access to personal information is restricted to ProZ.com employees, contractors and agents who need to know that information in order to operate, develop or improve ProZ.com services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, its absolute security cannot be guaranteed. If you have any questions about security on our site, you can contact ProZ.com staff at [email protected]
Some ProZ.com services allow users to submit personal information about third parties. For example, the ProZ.com invoicing tool allows users to submit client contact information, such as email and postal address, for the purpose of preparing and sending invoices. The Blue Board allows users to submit client contact information for the purpose of maintaining a directory of language job outsourcers along with individual service providers' willingness to work with them again. The project history feature allows users to submit information about past projects and clients, for the purpose of maintaining a sample portfolio of past work. Third party personal information will only be used for the purpose for which it was collected.
Users' clients may contact us by submitting a support request or by contacting us at [email protected] to request that we remove this information from our database.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Third party platforms
Periodically ProZ.com will use a third party platform and service such as WebEx or Gotowebinar for the delivery of webinars, virtual conferences, and some online training. When using these services it is often required to provide a valid email address for registration. In some instances, such as free webinars, and virtual conferences, the registration email address you provide on this third party platform may be shared with the vendor providing the free webinar, or sponsors and exhibitors of the online conferences. In these instances a clear indication on the registration page will be made informing users that the email they provide on these registration pages may be shared with the vendor in question. If you provide information during registration on a third party site or service used by ProZ.com, you grant ProZ.com permission to share the information you have provided during registration for this event with that service or site partner. Information you provide during registration at ProZ.com will not be shared, only that information which you provide during registration on the third party platforms registration page will be shared. Their use of your information is subject to their privacy policies.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
This automatically collected data is linked to ProZ.com profiles and to personal information in order to protect users from fraud, abuse, and other misconduct, and to improve the quality of ProZ.com services.
When users send email or other communications to ProZ.com, those communications may be retained in order to process inquiries, respond to requests and improve ProZ.com services.
Surveys and contests
From time-to-time ProZ.com may request information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving ProZ.com services.
Referrals and user testimonials
Individuals may elect to inform friends or colleagues about ProZ.com content using a "tell-a-friend" feature. When using this feature, ProZ.com requests the name and email address of the friend. ProZ.com stores this information for the sole purpose of sending the friend a one-time email inviting him or her to visit the ProZ.com website.
In some cases, users may also recommend a trusted colleague as a candidate for certain ProZ.com programs (such as the Certified Pro Network). When using this referral service, ProZ.com may collect the colleague's name and contact details, as well as information about the colleague's professional qualifications. ProZ.com uses this information to invite the colleague to participate in the specified program. The colleague may contact ProZ.com to request the removal of this information from its database.
From time-to-time ProZ.com may post a list of select users and testimonials on its website that contain information such as names, titles, and company logos. ProZ.com obtains the consent of each user prior to posting any information on such a list or posting testimonials. If you wish to update or delete your testimonial, you can contact us at [email protected]
Social media widgets
Protecting the privacy of the very young is especially important. ProZ.com never collects or maintains information from those actually known to be under 16, and no part of the ProZ.com website is structured to attract anyone under 16.
Communications from ProZ.com
ProZ.com may use individuals' personal information to contact them. For example, to respond to comments or requests for information, to provide requested services, or in regard to issues relating to users' accounts, via email or telephone.
Registered users can sign up to receive various service email notifications, such as alerts about job postings in a particular specialty, or new forum posts on a given topic. These service notifications are opt-in, and can be completely controlled by the user, following instructions at the bottom of each notification message.
In addition, an email newsletter is periodically sent to registered users, and from time-to-time service announcement updates are sent to those who may be affected. ProZ.com may also send marketing or promotional materials for its own services or on behalf of third parties. These messages will include clear and effective instructions for opting out of future communications of that kind, or you can do so by accessing the email preferences in your account settings page.
Processing personal information and user data
ProZ.com processes personal information on its servers in the United States of America and in other countries. In some cases, personal information may be processed on a server outside a user's own country.
Choices about personal information
Individuals have full control over the personal information they provide to ProZ.com and the manner in which it is used.
Users can decline to submit personal information to any ProZ.com services, in which case ProZ.com may not be able to provide those services to them.
We will also provide EU or Swiss individuals with opt-out or opt-in choice before we share their data with third parties other than our agents, or before we use it for a purpose other than for which it was originally collected or subsequently authorized.
To limit the use and disclosure of your personal information, please submit a written request to [email protected]
Information sharing with third parties
ProZ.com does not share, sell, rent, or trade personal information with third parties for their promotional purposes.
ProZ.com shares personal information with third parties outside of ProZ.com only in the following limited circumstances:
Some of our pages utilize framing techniques to serve content to / from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to http://proz.com.
ProZ.com may share with third parties certain pieces of aggregated, non-personal information, such as the number of jobs passed in a particular language pair, for example, or how many visitors have accessed a user's profile page. Such information does not identify anyone individually.
The profile you create on our site will be publicly accessible unless otherwise indicated. You may change the privacy settings of your profile through your account portal.
If an account/profile was created without your knowledge/authorization, please contact us at [email protected] to request removal of the profile.
When you visit the profile page of a ProZ.com member, a log of your visit may be disclosed to that member. This visitor log includes your IP address, along with your ProZ.com account type (if you are logged in), and the search terms that led you to the profile if you arrived there via a search engine.
In cases of onward transfer to third parties for data of EU or Swiss individuals received pursuant to the Privacy Shield Frameworks, ProZ.com is potentially liable should any issues or concerns arise.
Accessing and updating personal information
ProZ.com makes good faith efforts to provide users of its services with access to their personal information and either to correct this data if it is inaccurate or to delete such data at their request if it is not otherwise required to be retained by law or for legitimate business purposes. ProZ.com asks individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), where the rights of persons other than the individual would be violated, or for which access is not otherwise required. In any case where ProZ.com provides information access and correction, this service is performed free of charge, except if doing so would require a disproportionate effort.
Upon request ProZ.com will provide you with information about whether we hold any of your personal information. To request this information you may request assistance from ProZ.com staff by submitting a support request, sending an email to [email protected], or contacting the ProZ.com office by telephone or postal mail at the contact information listed below. You will receive a response to this request within 30 days.
If your personal information changes or if you no longer wish to use any ProZ.com services, you may update your information from your profile updater page or deactivate your account from the unsubscribe page. Alternately, you can request assistance from ProZ.com staff by submitting a support request, sending an email to email@example.com, or contacting the ProZ.com office by telephone or postal mail at the contact information listed below. You will receive a response to your request to access within 30 days.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
EU-US and Swiss-US Privacy Complaints
ProZ.com has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. The services of BBB EU PRIVACY SHIELD are provided at no cost to you.
Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.