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Modules 13
Develop team and individual effectiveness in
a retail business
Level: Management


Aims
The aim of this module is to help learners with the recruitment of staff, employment rights and responsibilities, and development of individuals and teams as well as how to communicate effectively and deal with conflict within their team.

Objectives
By the end of the module the learner will be able to

 follow a recruitment process
 develop individuals and teams within a retail business
 use effective communication skills in the retail business
 resolve conflict within teams in the retail business
 improved business performance through training and development of personnel
 review the personal performance of retail team members
 understand the general principles of employment law


Basic Skills

The basic skills needed for this module are
 Application of Number
 Communication
 Information and Communication Technology