No Kudoz notifications Thread poster: Mattia Cuko
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Hi to everyone, I don't know why but even though I enabled my kudoz notifications I can't receive any emails, can anyone help me? Thanks in advance!!
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Mattia Cuko 
Italy
Local time: 12:31
English to Italian
TOPIC STARTER
I already Did, but they won't reply. I'll wait some more.
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expressisverbis
Portugal
Local time: 11:31
Member (2015)
English to Portuguese
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Mattia Cuko
Italy
Local time: 12:31
English to Italian
TOPIC STARTER | Quite strange | Jan 9, 2023 |
Quite strange because I double-checked many times, let's wait.
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| My bad - I supposed that sending a support request would help | Jan 9, 2023 |
Perhaps you should address an email to a specific member of the site staff? Someone who works in their techy department?
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expressisverbis
Portugal
Local time: 11:31
Member (2015)
English to Portuguese
+ ...
I have submitted a support request to Proz staff telling them that there are more colleagues with this problem.
I have also forwarded your thread and mine.
Let's see if they reply and give us some possible solution. Fingers crossed!
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expressisverbis
Portugal
Local time: 11:31
Member (2015)
English to Portuguese
+ ...
| I did it before | Jan 9, 2023 |
writeaway wrote:
Perhaps you should address an email to a specific member of the site staff? Someone who works in their techy department?
I remember getting in touch once with a moderator, but I think he wasn't the right person to help me on this.
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| Here we go again. | Jan 10, 2023 |
Good luck!
Apparently, at least from the site's perspective, this problem doesn't exist.
And it's not just Kudoz notifications. I've reported this problem on and off for 10+ years. And look where it got me! 
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Mattia Cuko
Italy
Local time: 12:31
English to Italian
TOPIC STARTER
Cilian O'Tuama wrote: Good luck! Apparently, at least from the site's perspective, this problem doesn't exist. And it's not just Kudoz notifications. I've reported this problem on and off for 10+ years. And look where it got me!
I also noticed that when they reply they will reply all the tickets in one day, otherwise they'll let the ticked open for decades.
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expressisverbis
Portugal
Local time: 11:31
Member (2015)
English to Portuguese
+ ...
Cilian O'Tuama wrote: Good luck! Apparently, at least from the site's perspective, this problem doesn't exist. And it's not just Kudoz notifications. I've reported this problem on and off for 10+ years. And look where it got me!
I really hope the staff can helps us.
10+ years it's a lot! I'm sure there's something they can do or tell us how to overcome this.
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expressisverbis
Portugal
Local time: 11:31
Member (2015)
English to Portuguese
+ ...
I got a reply from the staff and they say that notifications to my email account have been leaving ProZ.com servers.
They also suggested to speak to my emails providers, which I have already done, and change my primary email address (first thing that I have done too).
Lastly, they will pass this issue to their developers and see if there are any blocks. I will wait for their news.
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expressisverbis wrote:
Lastly, they will pass this issue to their developers and see if there are any blocks.
I don't know how often I received that message, to no avail.
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I recently asked an EN-EN question in KudoZ and was surprised not to get any email notifications. I thought it was because I am not a regular poster at present but perhaps it's part of the same problem? I kept having to look up my question manually. It did not get much attention, i.e. suggested answers, voting, only the comments section was quite lively. Of course that may have been due to the subject matter.
It's not good for ProZ really if KudoZ questions do not get sent out, as the c... See more I recently asked an EN-EN question in KudoZ and was surprised not to get any email notifications. I thought it was because I am not a regular poster at present but perhaps it's part of the same problem? I kept having to look up my question manually. It did not get much attention, i.e. suggested answers, voting, only the comments section was quite lively. Of course that may have been due to the subject matter.
It's not good for ProZ really if KudoZ questions do not get sent out, as the company surely relies on online traffic to keep in business? ▲ Collapse
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