Englisch > Deutsch Sonstige Internet, E-Commerce Early Childhood Education

I speak no German so I urgently need your assistance. I made an Internet purchase for a DVD [a very important one for me] 10 days ago on a German website and they have only replied saying: "Your Prodland.de S.O # EORD-1795 has been successfully charged". Since then, despite several kind enquiring mails from me [but my patience has ended], all I get is silence.

What I would like to say to them, in German, is this:

***After 5 e-mails from me, your total silence frustrates me...not something I'd have expected from a German company whose website makes so many promises. I'm a reasonable person so if you don't have the item in stock, just say so. If you need more time, just say so. If you don't have it or cannot get it..say so. But for Christ's sake don't just leave your customers waiting and wondering!!***

Colleagues, I thank you in advance:-)
Sincerely
Terry