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G – Managing Work Processes

Skilled
□ Is an effective process, work flow, and systems designer
□ Is good at figuring out what to measure to track progress
□ Sets up systems that can almost manage themselves
□ Is a master at the effectiveness and efficiency of work systems
□ Can quickly diagnose and fix a work flow problem
□ Always looking for incremental process improvement
Unskilled
□ Doesn't think much in terms of processes, work flows, or systems
□ Generally takes one task at a time
□ Wastes time and resources by not having things organized
□ Lacks mechanisms to detect and wipe out inefficiencies
□ Doesn’t do contingency planning
□ Prefers hands-on management to delegated or remote work systems
□ Doesn't communicate enough about goals, expectations, and procedures for people to work effectively
□ Has a lot of rework to correct process errors
Overused
□ May overstructure work tasks and processes, stifling initiative and creativity
□ May become unreasonably upset when things don’t go as designed
□ May be constantly tinkering with processes leading to too much change
□ May be too remote from what’s going on and get negative surprises