Is The Customer Always Right?
Course summary
Description Does your translation business need a boost? Do you have trouble raising your fees? Have you ever had problematic clients who don't understand what is needed to do a good translation? Do you find it difficult to refuse or accept a job? Lacking visibility? Do you want to let potential clients know you're available without appearing desperate for work? This short yet comprehensive course deals with translator/agency/client relationships: how to find customers and keep them. Topics covered include: Do's and Dont's on accepting and applying for jobs; showing availability; outsourcing; setting and negotiating fees; explaining credentials and experience; CV/resumé/ads; recommendations; blacklists; dealing with "difficult" clients or problematic jobs and avoiding potential conflicts; visibility; communication with the client and extra services you can provide before, during and after a project. In this course you'll find plenty of useful tips you can apply immediately, mistakes to avoid and ideas for marketing your services and keeping your customers happy. Target audience Freelancers starting out in the translation business and those whose business needs a boost. Learning objectives In this video you will learn how to: - Attract and keep clients. - Negotiate fees. - Deal with "difficult" customers. - Improve your visibility and professional image. - Provide extra services. Program Click to expand - Why choose you for a job? - Rejecting/accepting work. - Showing availability. - To outsource, or not to outsource? - Setting and negotiating fees. - Credentials: highlighting your strengths. - Recommendations. - Dealing with problematic clients. - Visibility. - Communication with the client (finding and meeting the client's specific needs). - Providing extra services. Registration and payment information (click to expand) Click to expand Price: 20.00 USD Click on the buy button on the right to purchase your seat Participation fee includes unlimited access to the recording. How do I purchase the video? To purchase your seat at this session please click on the "buy" button. After your payment is received, your status will be changed to “registered and paid” and an invoice and receipt of payment will be sent to you for your records. How do I access the video? Once the payment is processed you will be able to watch the video here . Created by Gary Smith Lawson View feedback | View all courses
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