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I have an annual subscription, but forgot my password. I requested an e-mail to reset my password several times and waited for almost three hours, but have not received an e-mail yet (checked spam folder and all). Is there a problem with the website? Has anyone encountered similar problems?
(I sent an e-mail to support, but it is quite urgent.)
Thanks for help,
Iris
[Bearbeitet am 2017-07-12 21:29 GMT]
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CafeTran Training (X) Netherlands Local time: 13:10
Annual Subscription?
Jul 13, 2017
Iris Halbritter wrote:
Hi,
I have an annual subscription, but forgot my password. I requested an e-mail to reset my password several times and waited for almost three hours, but have not received an e-mail yet (checked spam folder and all). Is there a problem with the website? Has anyone encountered similar problems?
(I sent an e-mail to support, but it is quite urgent.)
If so, you'll have to contact the developer indeed (just like you did).
To avoid situations like these, you might want to switch to the Proz Plus package. If I remember correctly, it costs 40 € extra per year (that's 50% of your annual subscription for CafeTran).
BTW: Can't you find your password in your e-mail (of course you've checked that ...).
Let's hope that the developer will respond 'zeitnah'.
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